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Keeping Your Business Out Of  Trouble And On Track

Issues 24




ISO Certified - Should or should not?

Contrary to some suggestions that ISO Certification is a mere marketing tool, various research show that not only it benefits an ISO certified organisation but also empowers its employees and more importantly benefits to customers.

The ISO 9000 international quality series provides a framework for a management system (QMS). It lays down standard requirements and if understood and implemented properly, it brings greater benefits especially to those who are internally motivated to implement the QMS than those who use it due to external pressures.

The ISO 9001 requirements of PDCA (Plan-Do-Check-Act) is a systematic process that helps in organising work which results in improvements of well-organised and effective business processes.

Numerous research study on the impact of QMS have been done and ample evidence show that by gaining ISO certification, it gives companies the edge of marketing the quality of their business. The specific standard requirements bring less bureaucracy; reduces waste and for opportunity to achieve higher output quality and improving business performance.

The QMS also brings significant benefits to business organisations and their customers. To name a few research, such as research by Ho (1999) shows that ISO saves time from repetitive actions which optimises products and services application. This in turn produces higher quality which results in reliability and lower costs for customers and thus greater customers satisfaction. Research by Mathews (2005) claims that the major benefits of ISO Certified organisations provide better, assured and consistent product and service quality, shorter delivery lead time, lesser complaints and improved response to customer complaints which improve positive change in performance and better image of company.

By using standardised and simplified work procedures, it leads to improved administrative system with clearer systematic tools to detect, prevent and correct failures and monitoring of quality of products and services. It also reduces paperwork with better documentation control. All these systematic procedures not only helps strengthened leadership but also improves planning and prioritisation of tasks and optimisation of available resources. Better leadership also means improves communication that helps disseminate information effectively within an organisation which increases certainty and meeting contract requirements and deadlines. 

A systematic management system provides certainty of procedures which helps employees to fully understand their role in the products and services delivery process. Understanding one’s role in an organisation improves employees morale and the sense of accountability to achieve specific tasks given.

Such are the benefits of subscribing to ISO. Is it worth then to invest in the systematic Management Systems? As business grow with multiple customers to handle it perhaps may slow down tracking the various business activities. However, with the help of today’s advanced technology coupled with a systematic method of running day to day business, it is surprisingly possible to manage and monitor an organisation and still effective even though one may be away from the business premises.


KIQ is an ISO certified law firm that has benefited from the systematic management systems with delivery precision and resources optimisation.